• All custom orders are processed after advance payment of order value.
  • Orders will not under any circumstances be put for processing till advance payment of order value is deposited. All orders will be considered ‘on hold’ till the advance value is not  deposited at the given medium.
  • It is the responsibility of client to ensure all payments are deposited in time to avoid delay order processing lead time will start from the date of receipt of advance
  • Advance payments can be made via debit/credit card or bank transfer in favor of account “FM PAUL & SONS”.


  • Custom/Made-to-Measure orders and personalized or monogrammed items may not be returned or exchanged.
  • Customers are advised to sign-off the “Customer Order Sheet” with the Retail Manager to ensure all design details are put in properly. Once signed-off, changes in design will not be entertained. Any changes after signing-off the Customer Order Sheet will be considered as an ‘Alteration’ (please see below ‘Alterations’ section for details)
  • Customers are strongly advised to thoroughly check their orders for any stitching defects before collection of order.
  • In event of any difference in design from Customer Order Sheet, “FM PAUL & SONS” will make the necessary changes free of cost within required time. Customer will be requested to fill in the Order Complaint Form available at the outlet & online and return the outfit along with it.
  • Ready to deliver orders will be kept in the outlet for up to 30 days after the delivery date. “FM PAUL & SONS”. will not be held responsible for any damage on product or any of the product going missing.


  • Every custom order will be given up to two (2) trial fittings free of cost.
  • Alteration facility is available on products bought from “FM PAUL & SONS” only.
  • Minor alterations on ready-to-wear products will be provided free of cost.
  • Significant alterations on ready-to-wear or made-to-order/bespoke orders after purchase (or delivery of custom order) (readjustment.) will be charged at Rs. 500/- per alteration.
  • Alterations to a custom order after an order placement will be evaluated by the design team. Additional charges ascertained after evaluation will be shared with the customer and will be final and non-negotiable.
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